Refund Policy for Ace Handyman Services LLC

At Ace Handyman Services LLC, we value our customers and aim to provide high-quality, reliable handyman services. We understand that circumstances may arise where a refund or adjustment may be required. This refund policy outlines the conditions and process for requesting refunds to ensure transparency and mutual understanding.

1. Satisfaction Guarantee

Ace Handyman Services LLC is committed to ensuring customer satisfaction. If you are not satisfied with the quality of our work, we encourage you to contact us within 7 days of service completion to discuss your concerns. We will strive to resolve the issue promptly by either redoing the work or offering a refund, as deemed appropriate.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

• Incomplete Services: If the service booked and paid for has not been provided due to scheduling or operational errors on our part.

• Service Quality Issues: If the completed work does not meet agreed-upon standards or was not performed as specified in the contract or agreement.

• Overpayment: If an error results in overpayment for services.

• Cancellations: If a booking is canceled within the specified cancellation period (refer to Section 3).

Refund requests falling outside these conditions will be assessed on a case-by-case basis.

3. Cancellation Policy

• Customer-Initiated Cancellations:

  • Cancellations made 48 hours or more before the scheduled service time are eligible for a full refund.

  • Cancellations made less than 48 hours before the scheduled service time may incur a cancellation fee of 20% of the total service fee to cover administrative and scheduling costs.

• Company-Initiated Cancellations:

  • If Ace Handyman Services LLC cancels a scheduled appointment, the customer will receive a full refund or have the option to reschedule at no additional cost.

4. Non-Refundable Charges

The following charges are non-refundable:

• Service call fees or diagnostic charges, as these are incurred regardless of the service outcome.

• Materials or parts purchased specifically for the job, unless unused and in resalable condition.

• Custom or specialized labor charges if the work was initiated as per customer request.

5. Refund Process

To request a refund, customers must follow these steps:

1. Contact Us: Submit your refund request via email at refunds@AceHandymanCo.com or call us at [Insert Company Phone Number] within 7 days of the service date.

2. Provide Details: Include the following information in your request:

   • Full name and contact information.

   • Service date and address.

   • Description of the issue or reason for the refund.

   • Supporting evidence, such as photos, receipts, or correspondence.

3. Refund Review: Once we receive your request, our team will review the issue and respond within 5 business days.

4. Resolution: If approved, the refund will be processed via the original payment method within 7-10 business days.

6. Exclusions

The following are excluded from refund eligibility:

• Dissatisfaction with work due to subjective preferences after the agreed-upon work has been completed per the contract.

• Damage caused to the property or items post-service that are unrelated to our work.

• Force majeure events (e.g., natural disasters) impacting service delivery.

7. Adjustments and Credits

In cases where a refund is not applicable, Ace Handyman Services LLC may offer a service credit or discount on future services as a goodwill gesture to resolve customer concerns.

8. Updates to the Refund Policy

Ace Handyman Services LLC reserves the right to update this refund policy at any time. Changes will be communicated via our website or email to ensure customers are informed.

Contact Us

If you have any questions or need assistance with a refund, please contact us:

• Phone: 877.379.3950

• Email: refunds@AceHandymanCo.com

This refund policy ensures fairness and transparency for both Ace Handyman Services LLC and its valued customers. Thank you for choosing us for your handyman needs!